Digital Service Model
All services provided by Paralelo are delivered in a fully digital format. Upon successful purchase, users receive immediate access to the selected educational materials, including modules, lessons, and any associated content.
Due to the nature of digital delivery, access is considered granted as soon as the product becomes available within the user’s account.
Pre-Purchase Responsibility
Before completing a purchase, users are strongly encouraged to review all available information about the selected service. Each module includes a description outlining its structure, focus, and expected outcomes.
By proceeding with the purchase, the user confirms that they understand the scope of the content and that the service meets their expectations.
Refund Eligibility
Because all products are digital and accessible instantly, services are generally considered non-refundable once access has been provided.
Refund requests based on the following reasons are not typically eligible:
- Change of mind after purchase
- Lack of time to complete the material
- Mismatch between personal expectations and delivered format
- Preference for alternative learning methods
This approach ensures consistency and fairness across all users.
Exceptional Cases
While standard refunds are not provided, certain situations may be reviewed individually. These include:
- Duplicate transactions or accidental multiple payments
- Proven technical issues that prevent access to purchased content
- Billing errors or unauthorized charges
Each case is assessed based on the information provided, and appropriate action will be taken where justified.
Technical Access Issues
If a user experiences difficulty accessing the platform or purchased materials, they should contact support as soon as possible.
Paralelo will make reasonable efforts to:
- Restore access to the account
- Resolve platform-related issues
- Provide alternative access if necessary
The goal is to ensure that every user can fully utilize the purchased service.
Service Integrity
All policies are designed to maintain a consistent and transparent system for both the platform and its users. Paralelo does not offer partial refunds for partially completed content or unused access time.
Once access is granted, the service is considered delivered in full.
Contact
For any billing or access-related questions, users can contact support through the platform’s official communication channels.